How accurate are Otto's AI estimates?
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Our AI model achieves 85% accuracy compared to final shop quotes. The estimates are based on analysis of thousands of similar repairs and current market rates in your area. Final quotes may vary based on your specific vehicle, exact damage extent, and shop-specific pricing.
How quickly will I receive quotes from shops?
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You'll receive 3 verified quotes from trusted local shops within 1-2 business days. During busy periods, it may take up to 48 hours. We'll text and email you as soon as your quotes are ready.
Is Otto really free to use?
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Yes! Otto is completely free for vehicle owners. We're compensated by the repair shops in our network when you choose to get your repairs done through them. There are no hidden fees or obligations.
What types of damage can Otto estimate?
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Otto can provide estimates for:
• Body damage (dents, scratches, collision repair)
• Windshield repair or replacement
• Paint damage and touch-ups
• Bumper repairs
Do I have to use one of Otto's recommended shops?
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No, there's no obligation to use any of our partner shops. The quotes we provide are to help you make a more informed decision. You're free to take these estimates to any shop of your choice or use them for insurance claims.
How do I know the shops are trustworthy?
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All shops in our network are verified and must maintain:
• Valid business licenses and insurance
• Minimum 4.5-star customer ratings on Google
• Fair and transparent pricing
• Quality guarantees on their work
We continuously monitor shop performance and customer feedback.
What if the damage is too complex for a photo estimate?
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For complex damage involving mechanical issues, frame damage, or multiple panels, our AI will note that an in-person inspection is recommended. We'll still connect you with shops, but they'll need to see your vehicle to provide accurate quotes.
Is my information secure?
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Yes, we take your privacy seriously. Your photos and personal information are encrypted and securely stored. We will only share your contact details with the shops if you provide written consent. We never sell your data to third parties.